Refund Policy

Framelet is not yet released on Google Play. This website does not accept payment or provide a price list. For an available purchase, the app and checkout identify the price, currency, applicable taxes, benefit and relevant conditions before you confirm. Check that information and keep the store receipt and any description needed to understand the offer.

There are no Framelet subscriptions. Every purchase requires its own authorisation for the offer selected; a previous purchase does not authorise later charges. The accepted conditions and applicable law determine what is supplied and the remedies for a problem. A general product description is not a promise of a particular free allowance or paid entitlement.

Yes Investment Holding Inc. supplies Framelet. Purchase support is available at support@framelet.net, without creating a Framelet login. This policy works alongside the Terms of Use and the rules applicable to the actual Google Play transaction. It does not replace a mandatory consumer protection.

Email us about a completed purchase with missing benefits, an apparent duplicate charge, a failed paid feature or another mismatch. Give the available Google Play order reference, approximate purchase date, what you expected and what actually happened. If a detail is unknown or a reference is unavailable, say so. Accuracy here concerns the support issue; fictional creative material does not have to depict real events.

Do not send a Google password, verification code, complete card number or bank credentials. Remove unrelated personal and payment information from a receipt or screenshot. You can ask for help even if you no longer have the app, and any further verification should be proportionate to locating the transaction and your connection to it.

The issue may call for supplying a missing benefit, correcting a record or reviewing a refund. Preferring a different artistic result is not the same as a feature being faulty, misdescribed or unsupplied. We assess the actual circumstances and accepted offer; the fact that a feature uses AI is not a blanket reason to reject a valid defect claim.

Google Play provides a refund-request process for purchases through its billing system and a separate way to report unauthorised charges. Its applicable rules depend on the purchase, timing, payment method, circumstances and location. Consult the current official information for the appropriate route rather than assuming every transaction has the same refund conditions.

We can help with the Framelet part of the purchase and review the issue under applicable rules. Google and the payment provider control parts of the payment process and return of funds. We do not promise that every request will be approved or that money will arrive within a fixed period; use the decision and status information for the actual order.

A store process can offer additional remedies without being the only source of your rights. If an ordinary store route is unavailable or its discretionary refund period has passed, you can still explain a problem for which a legal remedy may apply. Making a request to one party does not require giving up another lawful review route.

An approved refund or payment reversal can require the corresponding paid benefit to be removed or adjusted. The change should match the transaction concerned, the decision and applicable law. It does not automatically remove unrelated valid purchases or strip you of a mandatory protection.

If the decision is not reflected in the app, or the adjustment affects more than the refunded purchase, send support the available order reference and relevant decision information. We can review the mismatch without your store credentials. Preserve the decision or receipt on your side if you may need to refer to it again.

We may investigate credible evidence of payment manipulation or refund abuse and take proportionate protective action. A good-faith refund request, a report of an unauthorised charge or a challenge to an incorrect decision is not abuse merely because it asks us to revisit a transaction. A valid claim is not conditional on abandoning an unrelated privacy request or purchase.

Relevant consumer law may provide remedies for faulty, misdescribed or unsupplied digital content or services and, in applicable circumstances, a right to withdraw from a purchase. We do not declare all digital transactions non-refundable or set one deadline for every region and type of claim. Store discretion cannot reduce rights that legislation makes mandatory.

In Canada, federal, provincial or territorial protections apply according to their legal scope. Applicable internet-agreement requirements, including disclosure and agreement-copy rights, remain in force. Mandatory protections in the United Kingdom, European Union, United States or another jurisdiction are also preserved where they apply to the transaction.

If early delivery of digital content or services affects a statutory withdrawal right, the purchase process must supply the information and obtain the request, consent or acknowledgment required by the relevant law. Reading this website does not waive that right. You may seek an available store review, contact us with further relevant information or use a competent regulator or court process. A support exchange does not stop a legal deadline from running.

Uninstalling Framelet or deleting app-user information does not automatically request a refund and does not erase Google's independent payment records. If you need both deletion and purchase assistance, you can request them together. Completion of a transaction enquiry is not a prerequisite for requesting removal of your data.

Keep an available order reference or receipt if a purchase may need review after deletion. A lawful independent record may be needed for accounting, a dispute, fraud prevention or another justified purpose, but it cannot retain creation material, metadata, task information or associations beyond the original creation-data deadline.

Deletion does not automatically forfeit a legal remedy for a purchase. Tell support if an unresolved paid-benefit question remains after app records have been removed. We may need limited information to identify the transaction, without requiring a Framelet registration or unnecessary access to your Google account. The deletion page explains the two independent request routes and their scope.